MiContact Center Quality Management

Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of call center quality management

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Mitel’s Workforce Management (WFM) solution is part of its Workforce Optimization suite, designed to help organizations of all sizes lower costs and gain more customer insight while becoming more efficient in day-to-day operations. It provides strategic planning, forecasting, scheduling, real-time adherence and employee engagement capabilities to that will promote business growth and provide a more balanced workload, while ensuring your customer traffic is known and service levels are met.

Featured Benefits

  • Put agents in the right place at the right time to improve customer experience and company reputation

  • Engage and interact with employees through technology that will deliver higher employee engagement and reduce attrition

  • Gain insight, meet service levels and control operational expenditures 

MiVoice Call Recording
Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions like call center recording.
MiContact Center Quality Management
MiContact Center Quality Management
Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of call center quality management.
Call Costing
By monitoring, motivating, and compensating employees, managers can encourage all employees to communicate efficiently be aware of costs incurred for daily business operations.
Media Distribution and Routing
Media Distribution and Routing Applications build a modern and reliable contact center environment with tools that seamlessly integrate traditional automatic call distribution (ACD) with sophisticated workflows and multiple contact media, such as email, social media and Web.
Management and Reporting Application
Contact center management and reporting applications provide a rich tool-set for business and operational insight into your contact center’s performance.
MiVoice Analytics
MiVoice Analytics enables companies to track, monitor and control telecommunication usage and costs on their MiVoice Business communications platform
Mitel ACD 100
Mitel ACD 100 optimizes the call distribution in small and medium-sized enterprises.
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