Contact Center and Customer Experience

Mitel’s Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce. 

MiCloud Flex Contact Center

Mitel’s Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce. 

MiContact Center Business

Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations.

Other Contact Center

Mitel’s Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce. 

MiCloud Connect Contact Center

Take advantage of this all-in-one, hosted call center solution with enterprise-grade performance.

MiVoice Connect Contact Center

A multi-modal interaction center for the way customers communicate today

MiCloud Engage Contact Center

True “over-the-top” multi-tenant Contact-Center-as-a-Service (CCaaS) that’s always-on, highly secure, and instantly scalable. Quick and simple to implement, integrate and operate within your existing environment, MiCloud Engage Contact Center delivers advanced contact center capabilities that will increase both agent and customer satisfaction.

MiContact Center Enterprise

Offers organizations of all sizes an all-in-one interaction management platform that transforms dated, voice-only call centers into omnichannel customer experience centers that scale at the speed of business.

How Mitel can help

 

From connecting customers to the right person, on the first try, every time to managing your workforce and monitoring quality of service, the right technology can transform your customer experience from dated to digital. Mitel offers solutions, services, and expertise to support your customer experience strategy every step of the way.

Core Platforms

 

MiContact Center Office

 

MiContact Center Office, designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents.

MiContact Center Business

 

Leveraging the MiVoice Business platform, MiContact Center Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents.

 

MiContact Center Enterprise

MiContact Center Enterprise (formerly MiContact Center Solidus) is built for the MiVoice MX-ONE platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. MiContact Center Enterprise is an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Center Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.

Complementary Products

 

MiContact Center Campaign Manager

 

MiContact Center Campaign Manager is a software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialing team.

 

MiContact Center Outbound

 

MiContact Center Outbound is much more than a simple outbound dialer – it’s a comprehensive, integrated outbound strategy management suite. MiContact Center Outbound supports all modes of outbound dialing and multi-channel interactions and includes a wide range of scripting and campaign management tools.

 
MiContact Center for Lync

 

Built natively on the Microsoft Lync Server call control and desktop client, MiContact Center for Microsoft Lync provides a turnkey Unified Communications solution of multi-media capabilities including chat, email, presence and voice to provide a better customer experience, improve agent productivity and communicate with Subject Matter Experts both in and outside the contact center. 

 
MiContact Center Live

 

MiContact Center Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.

 

MiVoice Call Recording and Quality Management

 

MiVoice Call Recording software allows organizations to quickly capture, archive, and organize, playback and share voice documentation using Mitel’s patented Portable Voice Documentation (PVD™) technology. Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of quality assurance, evaluation and e-learning tools. It is the only true quality monitoring software solution to also deliver a comprehensive set of compliance management capabilities.

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