Major League Baseball

Major League Baseball® (MLB) needed all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB® give players, coaches and officials with simple communications, which also enhanced the fan experience.

“Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of Major League Baseball® and our 30 clubs,” said Chris Marinak, executive vice president of strategy, technology and innovation with MLB®. “Mitel will provide a unified communications system featuring the latest technology across all 30 ballparks.”

GOALS

  • Secure UC solution covering dugouts, bullpens, press boxes, clubhouses and HQ replay center in New York

  • Ensure teams are using phones within existing MLB® rules and regulations

  • Recording, monitoring and accounting for all calls

  • Standardized solution at each stadium for a common user experience

RESULTS

  • Play for all 30 MLB® teams was uninterrupted after quick implementation throughout the league

  • Calls are recorded to verify proper rule following

  • Pace of play has improved as MLB®officials enforce proper dugout phone usage

  • Common solution at each stadium increases efficiency with only one system to learn

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