Forrester Names Mitel a Leader in Wave™ Report for Midsize Contact Centers
Mitel is among the select companies that Forrester invited to participate in The Forrester Wave™: Contact Center Interaction Management For Midsize Contact Centers, Q3 2016. In this evaluation, Mitel was cited as a leader.
Forrester assessed strengths and weaknesses of eight vendors based on 40 criteria in three major categories: current offering, strategy and market presence.Mitel emerged as one of only two companies to receive the Leader designation.
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According to the report, “Mitel was one of the first vendors to virtualize its software, and this gave the firm a head start on the path to cloud-based offerings. Mitel has a strong channel and position in some vertical markets such as the public sector and hotels.”
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The report also cited Mitel's recent mergers and acquisitions strategy which has helped "grow the company from a scale and reach perspective, and integration of the companies it as acquired is going well.”
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Forrseter concluded Mitel's report profile with "Customers using Mitel for UC and telephony should consider MiContact Center Business-either hosted or on-premises.”
