With funding constraints and accountability to the people they serve, our nonprofit customers know the value of cost-effective communications. From modernizing older systems to increasing efficiency, our nonprofit customers have been able to better serve their communities and accomplish their goals. Discover what they have achieved with Norcom.
Nonprofit and social services organizations, driven by a purpose to serve the common good, have unique needs related to fundraising and special challenges when it comes to managing expenses.
Increasingly, the nonprofit sector is turning to cloud based telephone solutions that allow them to leverage their resources to generate contributions, while at the same time meeting their commitment to spend as much as possible on the core mission and as little as possible on operating expenses.
From local food banks to big names, like the Make-a-Wish Foundation, Mitel's nonprofit customers all need the same thing: efficient and seamless communications with the people they serve. With the right communications system in place, Mitel's nonprofit customers are better able to stay focused on their missions, and spend less time managing unwieldy technology.
Ronald McDonald House New YorkIn need of a telephony system upgrade, Ronald McDonald House New York began looking for an on-site PBX that was simple and cost-effective.
United Service OrganizationThe United Service Organization depends heavily on it’s VoIP phone service, so they worked with Mitel to ensure that technology was reliable and cost-effective.
New Jersey SharesNew Jersey SHARES is a statewide, non-profit organization that provides temporary assistance to individuals and families in need of help paying their energy bills. Its large call volume couldn’t be accommodated, calls were dropped, reporting was unreliable and call monitoring was difficult.
Food for the PoorFood for the Poor depended on contact center technology for fundraising, and they turned to Mitel for help with efficiency and connectivity.
Make-a-Wish FoundationMake-A-Wish needed to keep costs low while upgrading their communications system.
BancroftNew Jersey non-profit Bancroft found reduced costs and complexity with MiCloud.
Putting the focus on the mission
MiCloud Connect helps nonprofits identify which marketing campaigns are most successful in generating both interest and donation commitments.
Our hosted solution offers a low initial capital investment with the flexibility to expand or contract your team quickly as required to meet mission objectives or fundraising goals.
In the event of an emergency, easily re-route calls to another office, remote location or cell phones. Get voice mail alerts and transcriptions so you can return calls quickly.
Hello, Is anyone there? Do you know how often a supporter or potential donor calls you, but it unable to reach a “real” person? With the Live Answer Service Metric, MiCloud Connect business phone solution you can tell exactly how many calls reach a person, regardless of which line is called or how many auto-attendants are used to direct the call.
Cloud Phone Service and Collaboration
(Formerly Shoretel Connect CLOUD) With MiCloud Connect, you can move communications and collaboration to the cloud with confidence. Featuring collaboration to make teams more productive, enhanced customer experience tools, global presence and improved business intelligence with integrations, you can connect your business communications in the cloud.
Worldwide Cloud Service with Local Survivability
With MiCloud Flex, you can bring unified, mission-critical communications into the cloud for increased efficiency, simplicity and mobility. Designed for large enterprises and organizations that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through our global, mobile cloud.
Migrate to the Cloud
Bring your communications and collaboration platform into the cloud for better mobility, quality, simplicity and reliability—all at a lower cost than a premises-based system. You can add offices, users and features easily to grow and customize your communications for a true competitive advantage.