Connected Guest

Connected Guest is a Hospitality Applications Suite that is transforming hotel operations and the guest experience. Connected Guests enjoy a freedom of deployment that extends to the cloud and protects

your investment in technology. Our focus on ‘Mobile First’ is changing the way Hospitality and the Guest Experience is delivered across the globe.

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iCharge

PMS integration and call accounting

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Hotel MGR

Guest and maintenance workflow management

InnLine

Multi lingual voice messaging and wake up services

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iConnect

Guest mobile BYOD integration

iPGS

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Guest mobile applications

Features

  • Voice billing

  • Data billing

  • PBX

  • PMS

  • Voicemail

  • High speed internet access

  • IPTV

  • Room status

  • VIP registration

  • Message waiting

iCharge

iCharge provides a platform for interconnecting front and back office applications, either in a single hotel or across a multiple properties with centralized management.

iCharge manages integration of the Property Management System, telephony, voicemail, high speed Internet access, in-room entertainment and HSIA to deliver accurate billing. This approach enables guest service packaging, for example, the ability to offer a bundle consisting of telephony, in room entertainment and Internet access. 

iCharge can be deployed on premise, within a virtualized environment or from the cloud. Hoteliers can choose from Cap Ex or Op Ex financial models.

 
Hotel MGR

Streamlining services and optimising staff productivity can impact guest experience. HotelMGR is designed to manage workflow, maintenance duties and preventative maintenance to ensure standards are always met.

Housekeeping staff can use the HotelMGR app or bedroom telephone or to raise a ticket, for example, when a light bulb needs replacing. This request is raised to the appropriate skill group, typically via their wireless or mobile device. Individuals can accept requests and flag when completed. Escalations can be defined and managed within HoteMGR. Full management reporting is standard capability.

Features

  • Workflow management

  • Request tracking

  • Request prioritisation

  • Skills-based dispatching

  • Work ticket dispatch

  • Work ticket tracking

  • Multilingual

  • Customization

  • Mobile enabled

 

Features

  • SIP-based integration

  • Analogue & digital based

  • Integration

  • PMS integrated

  • Minibar

  • Mailbox open/close

  • Wake-up set / clear

  • Multilingual

  • DDI allocation

  • Guest group messaging

  • Multi-level auto attendant

InnLine

 

Innline provides guest and administration voice messaging and wakeup management. The application has been designed specifically for the hospitality industry, fully integrated into the hotel’s Property Management System.

Innline has become the preferred standard for many international hotel groups and provides a platform for hoteliers and hotel operators to assist the discerning guest in their daily messaging and wakeup requirements.

 

InnLine provides hotels with guest and administration mailboxes, multiple languages, wakeup call management including group facilities, room or maid status, auto-attendant and mini-bar billing.

 

iConnect

iConnect provides a cost effective, secure method of extending the hotel’s telephone network to the guest’s own smartphone device.

Guest experience is enhanced through mobile communication. Their mobile device becomes an extension of the hotel telephone system. Hotel staff and guests are connected across a hotel or resort.


The iConnect client also enables hotels to present hotel services and simplify booking to increase revenue per available room. Staff mobility can also be supported through integration of Smartphones and tablets.

Features

  • Guest BYOD

  • Mobile application

  • Guest content

  • PMS 2 way integration

  • Voicemail access

  • Multilingual

  • Hotel services director

  • Simple authentication

  • Secure access

  • PBX agnostic

  • SIP Trunk connected

 

Features

  • Guest BYOD

  • Guest content delivery

  • PMS integrated

  • Wake-up set / clear

  • Interactive room services

  • Guest relations

  • Available for iOS and Android

  • Promote your hotel brand

  • Increase guest loyalty

  • Bespoke design

iPGS

iConnect provides a cost effective, secure method of extending the hotel’s telephone network to the guest’s own smartphone device.

Guest experience is enhanced through mobile communication. Their mobile device becomes an extension of the hotel telephone system. Hotel staff and guests are connected across a hotel or resort.


The iConnect client also enables hotels to present hotel services and simplify booking to increase revenue per available room. Staff mobility can also be supported through integration of Smartphones and tablets.

 
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