MiVoice Call Recording

Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions like call center recording...

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MiVoice Call Recording & Quality Management enables your organization to quickly capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.

Working for a highly scrutinized organization? Unlock the benefits of call recording using MiVoice Call Recording’s powerful voice documentation security and privacy features—including segmented recording access, encrypted media streaming, centralized file delivery and automated data lifecycle management.

Here are just a few of the compliance regulations that may apply to your organization:

  • Payment Card Industry Data Security Standard (PCI-DSS)

  • The Sarbanes-Oxley Act (SOX)

  • Financial Services Authority

  • Fair Debt Collection Practices Act (FDCPA)

  • Health Insurance Portability and Accountability Act (HIPAA)

  • Do-Not-Call Implementation Act & Telemarketing Sales Rule

Deliver your customer experience with confidence in your customers’ security. 

 
Featured Benefits

  • Improve customer experience through employee and customer evaluations to increase service levels and KPIs

  • Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance

  • Gain customer trust and loyalty by protecting their most sensitive information and mitigate regulatory fines

Workforce Management
Boost employee engagement and operational efficiency for a measurable impact on your customer experience with workforce management.
MiContact Center Quality Management
MiContact Center Quality Management
Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of call center quality management.
Call Costing
By monitoring, motivating, and compensating employees, managers can encourage all employees to communicate efficiently be aware of costs incurred for daily business operations.
Media Distribution and Routing
Media Distribution and Routing Applications build a modern and reliable contact center environment with tools that seamlessly integrate traditional automatic call distribution (ACD) with sophisticated workflows and multiple contact media, such as email, social media and Web.
Management and Reporting Application
Contact center management and reporting applications provide a rich tool-set for business and operational insight into your contact center’s performance.
MiVoice Analytics
MiVoice Analytics enables companies to track, monitor and control telecommunication usage and costs on their MiVoice Business communications platform
Mitel ACD 100
Mitel ACD 100 optimizes the call distribution in small and medium-sized enterprises.
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