MiVoice Call Recording
Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions like call center recording...
MiVoice Call Recording & Quality Management enables your organization to quickly capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.
Working for a highly scrutinized organization? Unlock the benefits of call recording using MiVoice Call Recording’s powerful voice documentation security and privacy features—including segmented recording access, encrypted media streaming, centralized file delivery and automated data lifecycle management.
Here are just a few of the compliance regulations that may apply to your organization:
Payment Card Industry Data Security Standard (PCI-DSS)
The Sarbanes-Oxley Act (SOX)
Financial Services Authority
Fair Debt Collection Practices Act (FDCPA)
Health Insurance Portability and Accountability Act (HIPAA)
Do-Not-Call Implementation Act & Telemarketing Sales Rule
Deliver your customer experience with confidence in your customers’ security.
Improve customer experience through employee and customer evaluations to increase service levels and KPIs
Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance
Gain customer trust and loyalty by protecting their most sensitive information and mitigate regulatory fines
Workforce ManagementBoost employee engagement and operational efficiency for a measurable impact on your customer experience with workforce management.
MiContact Center Quality ManagementMiContact Center Quality Management
Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of call center quality management.